We actively seek to use digital technology to bring actionable insight into every decision we make. Key to our application of digital are four themes:
- Delight families – Provide families with personalized services and experiences they value by tailoring individual family experiences for a digital-first world while delivering personalized services in new and innovative ways.
- Empower employees – Reinvent productivity and enable a data-driven culture that empower employees to work and collaborate anywhere on any device with modern productivity tools that provide seamless and secure access to data.
- Optimize operations – Modernize and transform processes and skills to accelerate the responsiveness of our business, support insight-driven decisions and reduce costs.
- Transform services – Innovate with new services and transformative business models to harness data as a strategic asset, automate processes and deliver bespoke content to families.
We have come a long way in the adoption of digital technologies to support our business operations and our families. We run our entire business on a secure and agile cloud only collaboration platform based on Microsoft 365 Enterprise and have developed our own end-to-end business insight platform, My North-East.
The following key technology design principles serve as a guide in our continuous development:
- Modern workplace – We provide families, employees, and partners with seamless communication and multi-device experiences to help bring teams together, enable productivity, and help drive digital adoption. Our goal is to create an environment in which families, employees, and partners can enjoy using a secure, reliable platform for exchanging ideas and doing their best work.
- Apps and infrastructure – Cloud computing can empower us with modern ways of working, optimize our processes, and scale our business. We don’t rely on legacy technologies or on-premises platforms. We actively encourage our partners to modernize their technology infrastructure and evaluate potential partnerships on the same.
- Data and AI – Today, more than ever, intelligence is key. Data alone will not help us realize our goals. Advanced analytics and AI supply the insights for data-driven decisions that will drive our business forward. We infuse intelligence into our business to accelerate our digital journey by adopting applications with built-in cognitive services to bring AI capabilities in the hands of every employee across North-East.